Data mismatches are conservatively estimated to occur in about 5% of hotel bookings. The impact of these discrepancies is generally not felt until after travel is completed and transactions are invoiced.
It is then that differences are identified, triggering a time consuming and painful reconciliation process, resulting in heavy resourcing requirements and financial exposure.
Many components of a reservation can mismatch during the life of a booking impacting booking integrity, including; price, duration, date changes, incomplete bookings, booking status and currency.
These have been known and accepted risks across the distribution chain, until now…